Frequently Asked Questions
Photo Pendant
How do I add my photo?
Upload it on the product page before you add the necklace to your cart. We print it in full color and seal it under a clear coating. A bright, close-up photo with one or two faces works best.
Can I engrave the back?
es. Add a name, a date or a short message to the back for $15.99. Choose the engraving option on the product page.
Is the necklace real gold?
No. The pendants are copper or brass plated in 14K or 18K gold. Silver-tone options, including any labeled "Sterling Silver," are silver or rhodium plated.
Is it waterproof?
No. The photo is sealed under a scratch-resistant coating, but water, perfume and lotion wear down the plating. Take it off before you shower, swim or go to the gym.
ORDERS & PAYMENT
Can I edit my order after it's been placed?
Yes, if production hasn't started yet. Email support@getengravings.com within 24 hours with your order number and the changes you need. Once engraving begins, we can't make changes.
How do I apply a discount code?
At checkout, enter your code in the "Discount code or gift card" box and click "Apply." The discount will show in your total. Only one code can be used per order.
Can I shop in my own currency?
Yes. Use the currency selector at the top or bottom of the site, and prices will update automatically.
How do I place a custom order?
Choose your piece, select your options (size, color, chain length), upload your photo or add your engraving text, then check out. For something unique, email us your idea at support@getengravings.com.
Why was my payment declined?
It's usually due to incorrect card details, a billing address mismatch, insufficient funds, or your bank blocking the payment. Double-check your details, try another payment method, or contact your bank.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information safe?
Yes. Our checkout is powered by Shopify, uses SSL encryption, and meets PCI DSS Level 1 security standards. We never see or store your full card details.
Do you keep my personal information private?
Always. We use your details and photos only to create and deliver your order. We never sell or share your information.
SHIPPING & RETURNS
Do you ship to all countries?
Yes — GetEngravings offers worldwide shipping.
How long does shipping take?
USA & Canada: we ship with USPS. Delivery takes 5–9 business days after your piece is made (most orders arrive in 5–7).
Photo pendants, total time: 3–4 business days to make + 5–9 business days shipping = about 8–13 business days from your order.
Remote areas, other countries, or peak seasons (Christmas, Mother's Day, Father's Day) may take a few extra days.
Can I receive my order sooner?
Yes. Choose Express Shipping (FedEx) at checkout, or contact us with your order details and we'll confirm the fastest option and cost.
Do you offer expedited options for bulk purchases?
Yes. For bulk orders (corporate gifts, events, teams), please email GetEngravings (support@getengravings.com) with quantities, deadlines, and destination. We'll provide production timelines, expedited shipping options, and any available discounts.
When are orders shipped from your fulfillment centers?
All GetEngravings pieces are made to order. After your order is placed, a 24-hour review window applies for any changes. Photo pendants take 3–4 business days to make; other personalized items take 3–5 business days. Then your order ships.
In summary: payment → 24 hours (change window) → 3–4 business days (production) → USPS shipping (5–9 business days).
Where are orders shipped from?
GetEngravings operates internationally with multiple warehouses. Primary fulfillment centers are located in the UK, USA, Canada, Hong Kong, and select locations in Europe. Orders ship from the location best suited for your item’s availability and destination.